Refund policy
Refund & Return Policy
We want you to love what you ordered from Laporiums. If something isn't right, here's exactly how returns and refunds work.
Return Window
You have 14 days from the date your order is delivered to request a return. To be eligible, the item must be:
- Unused and in the same condition you received it
- In its original packaging, with all tags/accessories included
- Accompanied by proof of purchase (order number or receipt)
Returns requested after 14 days will not be accepted.
How to Start a Return
Email us at help@laporiums.shop with your order number and reason for return. We'll respond within 1–2 business days with return instructions and, if applicable, a return shipping label or address.
Please do not send items back without first contacting us — unauthorized returns may not be processed.
Return Shipping Costs
- If the item arrived damaged, defective, or incorrect (our error): We cover return shipping costs, and you may choose a full refund, free replacement, or store credit.
- If you changed your mind or ordered the wrong item (buyer's choice): You are responsible for return shipping costs. A refund will be issued once we receive and inspect the item.
Damaged or Defective Items
If your order arrives damaged or defective, contact us within 48 hours of delivery with photos of the item and packaging. We will offer, at your choice:
- A full refund, or
- A free replacement, or
- Store credit
No return shipment is required in most damage cases — we'll confirm this when you contact us.
Refund Processing
Once your return is received and inspected, we'll notify you by email whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Please note your bank or card provider may take additional time to post the refund.
Non-Returnable Items
The following items cannot be returned unless defective on arrival:
- Items marked "Final Sale" on the product page
- Gift cards
- Products that have been used, assembled, or installed
Order Cancellations
Orders can be cancelled free of charge before they ship. Once an order has shipped, it must be handled as a standard return following the policy above.
Late or Missing Refunds
If you haven't received a refund within 10 business days of approval:
- Check your bank account again
- Contact your credit card company — processing time can vary
- Contact your bank — posting delays are common
- If you've done this and still have not received your refund, email us at help@laporiums.shop
Contact Us
Questions about a return or refund? Reach us at:
- Email: help@laporiums.shop
- Phone: +1 832-252-1341
- Address: 1862 Auburn Rd Suite 118-PW29 Dacula, GA 30019 United States