Frequently Asked Questions (FAQ)

About Laporiums

What is Laporiums?

Laporiums is a luxury perfume brand offering premium fragrances crafted for individuals who appreciate elegance, quality, and timeless scent profiles. Our perfumes are designed to be distinctive, refined, and suitable for both everyday wear and special occasions.

Are Laporiums perfumes authentic?

Yes. All Laporiums perfumes are original, high‑quality physical products created and sold exclusively through our official website.


Orders & Payments

How do I place an order?

You can place an order directly through our website by selecting your desired perfume, adding it to your cart, and completing the secure checkout process.

What payment methods do you accept?

We accept payments through secure, trusted payment gateways. All transactions are encrypted to ensure your payment information remains protected.

Is it safe to pay on your website?

Absolutely. Laporiums uses industry‑standard security measures and encrypted payment gateways. We do not store your credit or debit card details.

Can I cancel or modify my order?

Orders can only be modified or canceled if they have not yet been processed or shipped. Please contact us immediately at contact@laporium.com for assistance.


Shipping

Do you ship internationally?

Yes, Laporiums offers worldwide shipping.

How long does delivery take?

International express shipping typically takes 5–10 business days, depending on your location and customs clearance.

How much does shipping cost?

Shipping costs are calculated at checkout based on your delivery location and order details.

Are customs duties and taxes included?

Customs duties, import taxes, or additional fees are the responsibility of the customer and may vary by country.


Returns & Refunds

What is your return policy?

We accept returns only for unopened and unused perfumes within 7 days of delivery.

Can I return an opened perfume?

No. For hygiene and quality reasons, opened or used perfumes are not eligible for return.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer.

When will I receive my refund?

Once the returned item is received and inspected, refunds are processed to the original payment method within 3–5 business days.


Products & Quality

How long do Laporiums perfumes last?

Longevity varies depending on the fragrance composition and skin type, but our perfumes are designed for lasting performance and balanced projection.

Will the product look exactly like the images?

We strive for accuracy, but slight variations in packaging or color may occur due to lighting or production updates.


Account & Privacy

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows faster checkout and order tracking.

How is my personal information used?

Your information is used only to process orders, provide customer support, and improve your shopping experience. Please refer to our Privacy Policy for full details.


Customer Support

How can I contact Laporiums?

You can reach us via:

How quickly do you respond?

We aim to respond instantly or within 24 hours.

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